help desk & call center:

  • Develop and implement Service Level Agreements (SLAs), Performance Metrics and Operational Processes and Procedures
  • Help Desk/Call Center Staffing
  • Ticket System Implementation and Management
  • Tier I, II, III level support
  • Provide 24/7/365 day tailored support, on-site/off-site
  • VTC support
  • Implement Service Desk software & reporting tools
  • Perform Customer satisfaction surveys
  • Conduct tailored end-user training
  • Install software & hardware


software engineering:

  • Agile Development
  • Client Server/Web Development
  • Custom Software Design & Development
  • Full Life Cycle Software Testing
  • Load & Stress Testing
  • Secure Cloud Computing
  • Service Oriented Architecture
  • Software as a Service
  • Logistics and Supply Chain Management
  • CMMI Level 5 Framework Mentorship 


maintenance & support:

  • ITIL best practices
  • Create software/hardware maintenance plan
  • Implement proven tools and standards
  • Manage the maintenance/release process
  • Testing before release
  • Provide operations support
  • Manage Service Level Agreements (SLA)


information security:

  • DOD 8570
  • DIACAP
  • Assess security audit readiness
  • Identify security risks/Develop Security Plan
  • Find and analyze security gaps
  • Address security issues defined on Plan of Action & Milestones (POA&M)
  • Certification and Accreditation (C&A)
  • Security Training
  • Identify and select security tools
  • Measure and monitor results


network engineering:

  • Network Architecture and Design Services
  • Network Operating Systems Support
  • Network Implementation Services
  • Storage Area Networks and Equipment
  • Remote Access
  • Systems Administration and Operations
  • Technical Support and Helpdesk Services


project management:

  • PMBOK Based Management Approach
  • Detailed Project Evaluation and Project Planning
  • Project Scope Management
  • Project Plans with defined Execution Strategy
  • Quality Control through Scheduled Reviews
  • Project Risk Management
  • Project tracking and closure with complete client visibility and involvement PMP certified personnel


communications:

  • Physical and Logical network security Fluency with NSA and COTS encryption methods and standards
  • vendor agnostic recommendations that provide the optimal solutions to our customers
  • Certified Information Systems Security Professionals (CISSP)
  • System designs and implementations that achieve DISA Authority To Operate
  • Ruggedized platforms for use on ships including the stringent shock and vibration requirements for U.S. Navy warships
  • Ultra reliable platforms with full redundancy assuring maximum up time
  • Accommodate all protocols and interfaces: e.g. VoIP, SIP, ISDN, etc.
  • Interface with adjunct equipment and legacy systems
  • Integrated wireless terminals


project management software engineering network engineering information security maintenance & support help desk & call center communications

corporate capabilities

8230 Leesburg Pike, Vienna, VA, United States